Terms of Service

Last updated: September 2026

These Terms of Service govern your use of the CHRGD mobile application and charging station network, operated by CHRGD. By creating an account or using our services, you agree to these terms.

1. Your Account

You must provide accurate information when creating your CHRGD account. Your account is personal: you're responsible for keeping your login credentials secure. You must be of legal age to enter contracts in your jurisdiction to use the service.

2. The Wallet

The CHRGD in-app wallet holds prepaid credit used to pay for charging sessions. Top-ups are processed via our third-party payment provider. Wallet balances are non-transferable between accounts. Unused credit may be refunded upon account closure, subject to our refund policy. We reserve the right to set minimum top-up amounts.

3. Charging Sessions

By starting a charging session, you agree that the applicable tariff (displayed before the session begins) will be deducted from your wallet. Sessions are charged per kWh of energy delivered. An idle fee may apply if your vehicle remains connected after charging is complete, as shown at each station before you start.

4. Acceptable Use

• Use CHRGD stations only for charging electric vehicles.
• Do not leave your vehicle parked in a CHRGD bay after your session has ended beyond any grace period.
• Do not damage hardware or signage at any CHRGD site.
• Do not attempt to access or interfere with the CHRGD platform beyond normal use.

5. Service Availability

We aim to keep our stations and app available at all times but do not guarantee uninterrupted service. Planned maintenance, hardware faults, power outages, and third-party network failures may cause temporary unavailability. We monitor the network and aim to resolve issues promptly.

6. Limitation of Liability

To the fullest extent permitted by law, CHRGD's liability in connection with the CHRGD service is limited to the value of your current wallet balance. We are not liable for indirect losses, vehicle damage unrelated to our hardware, or losses resulting from third-party service outages (including payment gateways or Pivotal/WhatsApp OTP).

7. Termination

You may close your account at any time. We may suspend or terminate accounts that violate these terms, with reasonable notice where possible. Remaining wallet credit will be refunded on termination where applicable.

8. Changes to These Terms

We may update these terms from time to time. We'll notify you via the app or by email before material changes take effect. Continued use of the service after that date constitutes acceptance of the updated terms.

9. Governing Law

These terms are governed by the laws of [insert governing jurisdiction]. Any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

10. Contact

Questions about these terms? Contact us at [insert contact email] or write to [insert company address].